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Service and more
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More from Artedona |
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How to order |
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Payment methods |
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Prices and currencies |
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Shipping costs |
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Delivery time |
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Gift service |
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Product samples |
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Right of return |
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Transport damage |
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User name and password |
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Security and encryption |
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How to best view our site |
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More from Artedona
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Customer service: For your inquiries and special requests please call our service team at
+49 (89) 45 69 20 66. We are also happy to call you at any time convenient for you.
www.artedona.com: Our complete and up-to-date product collection can be found on the Internet.
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How to order |
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Internet: Simply place the desired products in your shopping bag and follow the steps in the shopping-bag section to complete your order.
Telephone: +49 (89) 45 69 20 - 66
Fax: +49 (89) 45 69 20 - 77
Mail: Artedona AG, Gut Keferloh 1 a , 85630 Grasbrunn / Munich, Germany |
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Payment methods
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We offer the following methods of payment: |
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Credit Card |
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We will charge the invoice amount to your credit card on the day we ship your order. Please fill in the following information: |
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| Card type: |
MasterCard, VISA or American Express |
| Expiration date: |
The month and the year when your card expires |
| Credit card number: |
Please enter the number without any blank spaces |
| Validation number: |
The last 3 digits on the back of your credit card; for older AMEX cards, the last 4 digits on the face of the card. | |
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Prepayment |
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We will send you our bank account details together with your order confirmation. The ordered products will be sent to you after receipt of your payment within our product-specific delivery times. |
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Cash on Delivery |
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(only possible within the EU)
For deliveries within Germany: With UPS this entails a surcharge of 0.3% of the order value but not less than € 7.20. With DHL the surcharge amounts to € 4.28 and DHL collects an additional € 2.00 upon delivery at the door.
For deliveries to other EU countries: UPS charges 1% of the order value but not less than € 16.80. |
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Invoice |
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If you are already a customer, you can pay by bank transfer within 14 days after receipt of the merchandise. |
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Bank Debit |
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(only possible for German bank accounts) - We will debit the invoice amount from your bank account on the day we ship your order. Please enter your account number and bank code without any spaces or special characters in the spaces provided.
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Prices and currencies
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For EU-countries and Switzerland, the prices include VAT at the rate required by law. For Norway, Norwegian VAT will be added to the net prices. For Switzerland and Norway the prices include all customs handling fees and custom duties.
You can order and pay with the following currencies: Euro, Swiss Franc, British Pound, US Dollar. With one mouse-click you can change the price display to your preferred currency. |
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Shipping costs |
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Depending on the country of destination, we charge per recipient: |
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Country of destination
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Order total up to |
Shipping costs |
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| Germany |
€ 130 |
€ 5.50
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Austria
Benelux
Czech Republic |
€ 130 |
€ 12 |
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Switzerland
Liechtenstein |
CHF400 |
CHF 24 |
Incl. customs handling costs and customs duties |
Denmark
Finland
France
Italy
Sweden
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€200 |
€ 15 |
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| Great Britain |
GBP150 |
GBP 12 |
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| Channel Islands |
GBP 200 |
GBP 16 |
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For these countries, no shipping costs will be charged for orders exceeding the above mentioned order totals. |
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USA:
For the destination USA, we show all-inclusive prices on our website, which means that our product prices include customs handling costs and US customs duties. For shipping, we only charge a flat shipping cost contribution of US$ 59. You should not incur any further costs for your shipment. We reserve the right to increase your shipping cost contribution for extra heavy or bulky shipments. In such an event, we would contact you as soon as possible after receipt of your order. |
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The shipping cost contribution for shipments to the following countries is: |
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Country of destination
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Shipping cost* |
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Greece
Poland
Portugal
Spain
Romania
Hungary |
€ 20 |
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| Norway |
€ 30 |
Incl. customs handling costs and customs duties |
| Malta |
€ 100 |
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China
Japan
The Netherlands Antilles
Taiwan |
€ 80 |
Plus customs handling costs and customs duties |
| Singapore |
€ 80 |
Incl. customs handling costs and customs duties |
USA
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US$ 59 |
Incl. customs handling costs and US customs duties |
| UAE (United Arab Emirates) |
US$ 150 |
Plus customs handling costs and customs duties |
| Kuwait |
US$ 150 |
Plus customs handling costs and customs duties |
Australia
Brazil
Israel
Canada |
€ 100 |
Plus customs handlings costs and customs duties.
For Canada: Sales taxes may be due as well. | |
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* For extra heavy and bulky products we charge a higher shipping cost contribution. In such cases, we will contact you with a quote of the shipping cost contribution you will have to pay. You can then decide whether you would like to proceed with your order or not.
Except for deliveries to the US, import sales taxes and customs duties arising in the country of destination and charged to Artedona will be billed separately. Different customs duty rates apply depending on the type of product you order. After we have received your order, we will inform you of the applicable customs duty rate for the chosen products. You can then give us your final confirmation of the order.
Other countries:
We can ship to many more countries. Please contact us via service@artedona.com, if you you want to know the shipping cost to a country not mentioned in our list of destination countries. |
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Delivery time |
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Many products are available for immediate shipment. This means that shipments to both European and overseas destinations can be delivered within two to four working days, subject to customs clearance. However, owing to the exclusive nature of our collection, the delivery times depend on the product concerned. The delivery time for each product is shown on our website. For customized orders, please understand that the delivery time can be longer.
We will send you a shipping confirmation by e-mail on the day we ship the products.
We ship our appropriately packaged products primarily with UPS (United Parcel Service). We also work with DPD (Deutscher Paketdienst) and in rare cases with Deutsche Post AG. |
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Gift service |
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On request, we gift wrap the items you order and also add a greeting card with your personal text. This service is free of charge for up to 5 gift wrappings per order. We also deliver your present to a delivery address of your choice. |
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Product samples |
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For important purchasing decisions, we can provide you with a product sample at no cost to you. This service is particularly helpful when you want to purchase, for example, a complete dinner service or flatware. Just call us at Tel: +49 (89) 45 69 20 66 or send us an e-mail to service@artedona.com. |
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Right of return |
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High quality is a principal hallmark of the goods in our collection. Nevertheless, should you be dissatisfied for whatever reason with the product we sent you, you, as a private customer, may return it to us in accordance with our Terms and Conditions, with the exception of custom-made products.
The customary time periods for your country shall apply, in Germany the accepted time period for returns is within 14 days of receipt. Please phone us or send us an e-mail to service@artedona.com. In Europe, we will arrange for the package to be picked up from your address.
For returns from Overseas addresses, we will instruct you on the return logistics on a case by case basis.
If you have already paid for the item, you will receive a refund. However, the shipping costs will not be refunded.
If you have paid by credit card, we will credit your card with the purchase price.
In the case of pre-payment, direct debit and bank transfers, we will transfer the money back to your bank account. |
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Transport damage |
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After receiving your order, please check that all the items listed on the delivery note are there and that nothing has been damaged during transport. Should there be any discrepancies or damaged items in your order, please contact our service team immediately, either via "Contact" on our Internet page or by sending an e-mail to service@artedona.com.
You can also phone us directly at tel. +49 (89) 45 69 20-66.
We will replace damaged goods at the earliest possible convenience. We will cover the cost of returning or collecting goods and exchanging them.
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Login and password |
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You do not need to open an account to place an order on our website. However, you can save a lot of time when placing orders in the future, since you will not have to enter your address details again. In addition, a customer account gives you access to your order history.
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Security and encryption |
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The security of your data is essential to us. As soon as you send data to our secure server, it is encrypted to ensure that third parties have no access to it. We store your data in our systems except for credit card numbers and bank account information, which are exclusively stored on the secure systems of our payment service provider.
Artedona has a 256-Bit SSL (Secure Socket Layer) certificate that uses the secure SSL data transfer method to process customer data. For more information about our SSL certificate, call up the details regarding the security settings in your browser.
Your session will switch to a secure mode as soon as you have reached step 2 (address forms) of the shopping bag. All data will be transferred in an encrypted fashion. This also applies to all data you enter during the login process and when you are changing data in your account. |
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How to best view our site |
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Browser compatibility
Our website is best viewed with Microsoft Internet Explorer, version 7 or higher. You can also use Firefox, version 3 or higher. For security reasons, we recommend that you regularly download the latest versions of your preferred browser. To browse our printed catalogue online ("Browse catalogue" functionality) you will need the Flashplayer-Plugin from Adobe.
Screen resolution
We recommend a screen resolution of at least 1024 x 768 pixels for best display.
Since our site includes JavaScript features, JavaScript should be activated while you are on the website.
Technical suport
If you are experiencing any problems, please do not hesitate to contact us at service@artedona.com, or phone us at +49 (89) 45 69 20 66. Our technical support staff will be glad to assist you. |
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May 2010 |
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