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Service and more
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More
from Artedona |
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How to order
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Payment
methods |
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Prices
and currencies |
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Shipping
costs |
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Delivery
time |
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Gift
service |
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Product
samples |
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Right
of return |
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Transport
damage |
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User name
and password |
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Security
and encryption |
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How
to best view our site |
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More from Artedona
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Customer service: For
your inquiries and special requests please call our service team
at
+49 (89) 45 69 20 66. We are also happy to call you at any time
convenient for you.
www.artedona.com: Our complete and up-to-date product collection
can be found on the Internet.
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How
to order |
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Internet:
Simply place the desired products in your shopping bag and follow the
steps in the shopping-bag section to complete your order.
Telephone: +49 (89) 45 69
20 - 66
Fax: +49 (89) 45 69 20 -
77
Mail: Artedona AG, Gut Keferloh
1 a , 85630 Grasbrunn / Munich, Germany
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Payment methods
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We offer the following methods
of payment: |
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Credit Card |
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We will charge the invoice amount to your credit card on the day we ship your order. Please fill in the following
information:
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| Card type:
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MasterCard, VISA or American Express |
| Expiration date: |
The month and the year when
your card expires |
| Credit card number: |
Please enter the number without any blank spaces |
| Validation
number: |
The last 3 digits on the back of your credit card; for older AMEX cards, the last 4 digits on the face of the card. |
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Prepayment |
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We will send you our bank account
details together with your order confirmation. The ordered
products will be sent to you after receipt of your payment within
our product-specific delivery times. |
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Cash on Delivery |
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(only possible within the EU)
For deliveries within Germany: With UPS this entails a surcharge of 0.3% of the order value but not less than
€ 7.20.
With DHL the surcharge amounts to € 3.60 and DHL collects an additional € 2.00 upon delivery at the door.
For deliveries to other EU countries: UPS charges 1% of the order value but not less than € 16.80. |
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Invoice |
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If you are already a customer, you can pay by bank transfer within 14 days after receipt of the merchandise. |
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Bank
Debit |
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(only possible for German bank accounts) - We will debit the invoice amount from your bank account on the day we ship your order. Please enter your account
number and bank code without any spaces or special characters
in the spaces provided.
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Prices and currencies
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For EU-countries and Switzerland, the prices include VAT at the rate required by law. For Norway, Norwegian VAT will be added to the net prices. For Switzerland and Norway the prices include all customs handling fees and custom duties.
You can order and pay with the following currencies: Euro, Swiss Franc, British Pound, US Dollar.
With one mouse-click you can change the price display to your preferred
currency.
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Shipping costs |
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Depending on the country of destination,
we charge per recipient: |
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Country
of destination
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Order
total up to |
Shipping
costs |
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| Germany |
€ 130 |
€
5.50
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Austria
Benelux
Czech Republic |
€ 130 |
€ 12 |
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Switzerland
Liechtenstein |
CHF400 |
CHF 24 |
Incl. customs handling costs and customs duties |
Denmark
Finland
France
Italy
Sweden
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€200 |
€ 15 |
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| Great Britain |
GBP150 |
GBP 12 |
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| Channel Islands |
GBP 200 |
GBP
16 |
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For these countries, no shipping
costs will be charged for orders exceeding the above mentioned order totals. |
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USA:
For the destination USA, we show
all-inclusive prices on our website, which means that our product
prices include customs handling costs and US customs duties. For shipping,
we only charge a flat shipping cost contribution of US$ 95. You should
not incur any further costs for your shipment. We reserve the right
to increase your shipping cost contribution for extra heavy or bulky
shipments. In such an event, we would contact you as soon as possible
after receipt of your order. |
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The shipping cost contribution
for shipments to the following countries is: |
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Country
of destination
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Shipping
cost* |
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Greece
Poland
Portugal
Spain
Romania
Hungary |
€ 20 |
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| Norway |
€ 30 |
Incl. customs handling costs
and customs duties |
| Malta |
€ 100 |
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China
Japan
The Netherlands Antilles
Taiwan |
€ 80 |
Plus customs handling
costs and customs duties |
| Singapore |
€ 80 |
Incl. customs handling costs
and customs duties |
USA
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US$ 95 |
Incl. customs handling costs
and US customs duties
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| UAE (United
Arab Emirates) |
US$ 150 |
Plus customs handling
costs and customs duties
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| Kuwait |
US$ 150 |
Plus customs handling
costs and customs duties
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Australia
Brazil
Israel
Canada |
€
100 |
Plus
customs handlings costs and customs duties.
For Canada: Sales taxes may be due as well. |
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* For extra heavy and bulky products we charge
a higher shipping cost contribution. In such cases, we will contact
you with a quote of the shipping cost contribution you will have
to pay. You can then decide whether you would like to proceed with
your order or not.
Except for deliveries to the US, import sales taxes and customs
duties arising in the country of destination and charged to Artedona
will be billed separately. Different customs duty rates apply depending
on the type of product you order. After we have received your order,
we will inform you of the applicable customs duty rate for the chosen
products. You can then give us your final confirmation of the order.
Other countries:
We can ship to many more countries. Please contact us via service@artedona.com, if you you want to
know the shipping cost to a country not mentioned in our list of
destination countries.
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Delivery
time |
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Many products are available for immediate shipment. This means
that shipments to both European and overseas destinations can be delivered
within two to four working days, subject to customs clearance. However, owing to the exclusive
nature of our collection, the delivery times depend on the product
concerned. The delivery time for each product is shown on
our website. For customized orders, please understand that
the delivery time can be longer.
We will send you a shipping confirmation by e-mail on the day we
ship the products.
We ship our appropriately packaged products primarily with UPS (United
Parcel Service). We also work with DPD (Deutscher Paketdienst)
and in rare cases with Deutsche Post AG.
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Gift
service |
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On request, we gift wrap the items
you order and also add a greeting card with your personal text. This service is free of charge for up to 5 gift wrappings per order. We also deliver
your present to a delivery address of your choice. |
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Product
samples |
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For important purchasing decisions,
we can provide you with a product sample at no cost to you.
This service is particularly helpful when you want to purchase,
for example, a complete dinner service or flatware. Just call us
at Tel: +49 (89) 45 69 20 66 or send us an e-mail
to service@artedona.com.
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Right
of return |
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High quality is a principal hallmark of the
goods in our collection. Nevertheless, should you be dissatisfied
for whatever reason with the product we sent you, you, as a private customer, may return
it to us in accordance with our Terms and Conditions, with the exception of custom-made
products.
The customary time periods for your country shall apply, in Germany
the accepted time period for returns is within 14 days of receipt.
Please phone us or send us an e-mail
to service@artedona.com.
In Europe, we will arrange for the package to be picked up from
your address.
For returns from Overseas addresses, we will instruct you on the
return logistics on a case by case basis.
If you have already paid for the item, you will receive a refund.
However, the shipping costs will not be refunded.
If you have paid by credit card, we will credit your card with the purchase price.
In the case of pre-payment, direct debit and bank transfers, we
will transfer the money back to your bank account.
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Transport
damage |
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After receiving your order, please check that
all the items listed on the delivery note are there and that nothing has been damaged during transport. Should there be any discrepancies
or damaged items in your order, please contact our service team
immediately, either via "Contact" on our Internet page
or by sending an e-mail to service@artedona.com.
You can also phone us directly at tel. +49 (89) 45 69 20-66.
We will replace damaged goods at the earliest possible convenience.
We will cover the cost of returning or collecting goods and exchanging
them.
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Login and password |
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You do not need to open an account to place an
order on our website. However, you can save a lot of time when placing orders in the future, since you will not have to enter your address details again. In addition, a customer account gives you access to your order history.
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Security
and encryption |
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The security of your data is essential
to us. As soon as you send data to our secure server, it is encrypted
to ensure that third parties have no access to it. We store your data in our systems except for credit card numbers and bank account information, which are exclusively stored on the secure systems of our payment service provider.
Artedona has a 256-Bit SSL (Secure Socket Layer) certificate that
uses the secure SSL data transfer method to process customer data.
For more information about our SSL certificate, call up the details regarding the security settings
in your browser.
Your session will switch to a secure mode as soon as you have reached step 2 (address forms) of the shopping bag. All data will be transferred in an encrypted fashion.
This also applies to all data you enter during the login process and when you are changing data in your account. |
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How
to best view our site |
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Browser compatibility
Our website is best viewed with Microsoft Internet Explorer, version
7 or higher. You can also use Firefox, version 3 or higher. For security reasons, we recommend
that you regularly download the latest versions of your preferred
browser. To browse our printed catalogue online ("Browse catalogue" functionality) you will need the Flashplayer-Plugin from Adobe.
Screen resolution
We recommend a screen resolution of at least 1024 x 768 pixels for
best display.
Since our site includes JavaScript features, JavaScript
should be activated while you are on the website.
Technical suport
If you are experiencing any problems, please do not hesitate to contact us at service@artedona.com, or phone us at +49
(89) 45 69 20 66. Our technical support staff will be
glad to assist you. |
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December 2009 |
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