Data protection and security

General information

The security of your data is essential to us. We not only ensure that we comply with German data protection law (Bundesdatenschutzgesetz) but we also ask ourselves what we would expect from a sophisticated online store to feel comfortable about entrusting our personal data online. For this reason we handle your personal data with utmost care and respect.

We store customer-specific data necessary to process your order, to respond to your enquiries and to send you our e-mail newsletter if you subscribed to it.

To process your order we require your full name, your billing and shipping addresses, a telephone number to contact you in case of delivery problems and your e-mail address. We give this data to those third-party companies, which are necessary to deliver your order to your doorstep. For example, our shipping partners UPS and DHL need to receive your shipping address and our payment service provider requires your billing address and credit card data to process your payment.

We do perform credit checks for customers who are based in Germany, Austria and Switzerland.

We obtain information concerning the previous payment conduct, default risk information and creditworthiness information based on mathematical-statistical processes by using address data of customers (Scoring) as well as data for address verification (validity check) for customers who are based in Germany from infoscore Consumer Data GmbH, Rheinstr. 99, 76532 Baden-Baden and for customers who are based in Austria and in Switzerland from CRIF Bürgel GmbH, Kaiserstr. 217, 76133 Karlsruhe.

For this purpose we transmit customer data (name, address and if applicable date of birth) to the aforementioned credit rating companies. These companies use the data for address verification purposes and identity checks for other companies as well as for scoring applications. Scoring assesses probability values for a certain future conduct based on mathematical-statistical processes and uses the provided data accordingly.

Data security

Using the SSL (Secure Socket Layer) protocol your data is encrypted and then transmitted to our secure server. Our server is protected by a Firewall. We do not store any credit card details and bank account information. Such payment details are exclusively stored on the secure server of our payment service provider, TeleCash GmbH & Co. KG.

Artedona has a 256-Bit SSL certificate that uses the secure SSL data transfer method to process customer data. For more information about our SSL certificate, call up the details regarding the security settings in your browser.

Your session will automatically switch to a secure mode as soon as you proceed to checkout after having reviewed your shopping bag. All data will be transferred in an encrypted fashion. Furthermore, your session will switch to secure mode as soon as you login to your account.

Social media

Our Artedona website can easily be shared on Facebook, Pinterest and Twitter. Our implemented solution strongly protects your data privacy. Our social sharing-buttons contain only static links to the social networks. You will be forwarded to the social network in a separate browser window.

The social networks can therefore only obtain data from you, when you have pressed a sharing button. If you are a logged-in Facebook user and you click on the sharing button, then this information will be transmitted to your Facebook profile.

April 2018