Artedona Customer Service
Inquiries and special requests
For your inquiries and special requests please call our customer service team at +49 (89) 45 69 20 66. Or send us an e-mail to service@artedona.com.
How to order
By Internet: Our complete and up-to-date product collection is available for you at www.artedona.com
By telephone: +49 (89) 45 69 20 - 66
By email: service@artedona.com
Payment methods
Credit Card
We will charge the invoice amount to your credit card on the day we ship your order. We accept MasterCard, VISA and American Express. American Express is not available for payments in Swiss Francs or Australian Dollar. For all three types of credit cards, we apply the password based 3D Secure protocol during the payment process.
PayPal
We will charge the invoice amount to your PayPal account on the day we ship your order.
Prepayment
We kindly ask you to transfer the sum total of your order to our bank account. After receipt of your payment we will send out your order within our product-specific delivery times. The total amount to be paid as well as our bank details are shown in your order confirmation. You can also find our bank details at the end of the topic "Payment Methods".
Invoice
We offer payment on account to customers who are resident in Germany, have an appropriate credit rating and have already successfully completed orders with us. The invoice amount is due within 14 days of receipt of the goods and without deduction.
SEPA Direct Debit
We offer payment by SEPA direct debit to customers who are resident in Germany, have an appropriate credit rating and have already successfully completed orders. Your bank account will be debited one business day after the shipping date of your order and after having pre-notified you of the due date within the period prescribed. Please enter your account number (IBAN) in the data field provided.
Our bank account details
For money transfers in EURO, British Pound, US Dollar or Australian Dollar:
Account owner: Artedona AG
IBAN: DE93 7007 0024 0503 1737 00
BIC: DEUTDEDBMUC
Bank: Deutsche Bank AG, Munich
For money transfers in Swiss Franc:
Account owner: Artedona AG
IBAN: CH89 0021 5215 3045 4701 X
BIC: UBSWCHZH80A
Bank: UBS Switzerland AG, Zurich
Prices and currencies
For EU-countries, Switzerland, Liechtenstein, UK and Australia the prices include VAT at the rate required by law. For Switzerland, Liechtenstein, UK, Australia and USA the prices include all customs handling fees and customs duties.
You can order and pay with the following currencies: Euro, Swiss Franc, British Pound, US Dollar, and Australian Dollar.
Shipping costs
Depending on the country of destination, we charge per recipient.
Europe - EU
| Country of destination | Shipping costs | Delivery (time) |
|---|---|---|
| Germany | free shipping | UPS or DHL: approx. 1-2 working days |
| Austria, Luxemburg, Czech Republic | € 7.50 until € 60 order value free shipping starting at € 60 order value | UPS: approx. 1-2 working days |
| Belgium, Netherlands | € 7.50 until € 60 order value free shipping starting at € 60 order value | UPS: approx. 2-3 working days |
| France and Monaco, Italy, Denmark, Sweden, Poland, Slovakia, Slovenia | € 12 until € 200 order value free shipping starting at € 200 order value | UPS: approx. 2-3 working days |
| Finland, Croatia | € 12 until € 200 order value free shipping starting at € 200 order value | UPS: approx. 3-4 working days |
| Spain - Mainland | € 15 until € 200 order value free shipping starting at € 200 order value | UPS: approx. 2-3 working days |
| Portugal, Estonia, Romania, Latvia, Lithuania | € 15 until € 200 order value free shipping starting at € 200 order value | UPS: approx. 3-4 working days |
| Greece, Ireland, Bulgaria | € 15 until € 200 order value free shipping starting at € 200 order value | UPS: approx. 4-5 working days |
| Malta | € 60 | UPS Express: approx. 2-3 working day |
| Cyprus (EU) | € 60 | UPS Express: approx. 1-2 working days |
Europa - EU Special Territories
| Country of destination | Shipping costs | Delivery (time) |
|---|---|---|
| Aland | € 25 | UPS: approx. 4-5 working days |
| Gibraltar | € 60 plus customs duties and fees | UPS Express: approx. 3-4 working days |
| Spain - Canary Islands, Melilla, Ceuta | € 18 plus IGIC and customs handling costs | DHL/Spanish Post: approx. 3-4 working days |
Europa - Non-EU
| Country of destination | Shipping costs | Delivery (time) |
|---|---|---|
| Switzerland, Principality of Liechtenstein | CHF 15 until CHF 150 order value free shipping starting at CHF 150 order value incl. sales tax and customs handling costs | UPS: approx. 1-2 working days |
| Great Britain | GBP 10 until GBP 150 order value free shipping starting at GBP 150 order value incl. sales tax and customs handling costs | UPS: approx. 3-4 working days |
| Northern Ireland | GBP 10 until GBP 150 order value free shipping starting at GBP 150 order value incl. sales tax and customs handling costs/td> | UPS: approx. 4-5 working days |
| Channel Islands | GBP 45 plus sales tax and customs handling costs | UPS: approx. one week |
| Norway | € 15 plus sales tax and customs handling costs | UPS: approx. 3-4 working days |
| Island | € 45 plus sales tax and customs handling costs | UPS: approx. 3-4 working days |
| Montenegro | € 45 plus sales tax, customs duties and fees | UPS Express: approx. 2-3 working days |
America
| Country of destination | Shipping costs | Delivery (time) |
|---|---|---|
| USA | US$ 35 incl. US customs duties and fees. You may be subject to use tax. | UPS Express: approx. 2-3 working days |
| US Virgin Islands, Bahamas, Barbados, Bermuda, Brasil, British Virgin Islands, Cayman Islands, Chile, Guadeloupe, Puerto Rico, Sint Maarten | US$ 95 plus sales tax, customs duties and fees | UPS Express: approx. 3-4 working days |
Middle East
| Country of destination | Shipping costs | Delivery (time) |
|---|---|---|
| Bahrain, Qatar, Kuwait, Oman, Saudi-Arabia, U.A.E., Jordan | US$ 150 plus sales tax, customs duties and fees | UPS Express: approx. 2-3 working days |
| Israel, Lebanon | US$ 150 plus sales tax, customs duties and fees | UPS Express: approx. 3-4 working days |
Africa
| Country of destination | Shipping costs | Delivery (time) |
|---|---|---|
| South Africa | € 95 plus sales tax, customs duties and fees | UPS Express: approx. 3-4 working days |
Australia and Asia-Pacific
| Country of destination | Shipping costs | Delivery (time) |
|---|---|---|
| Australia | AU$ 54 incl. GST and customs duties | UPS Express: approx. 3-4 working days |
| New Zealand | US$ 45 plus sales tax, customs duties and fees | UPS Express: approx. one week |
| China, Hong Kong, India, Singapore, Taiwan, Thailand | € 45 plus sales tax, customs duties and fees | UPS Express: approx. 2-3 working days |
| Japan | € 45 plus sales tax, customs duties and fees | UPS Express: approx. 3-4 working days |
| Indonesia, Macau, Malaysia | € 60 plus sales tax, customs duties and fees | UPS Express: approx. 2-3 working days |
| Republic of Korea (South Korea) | € 60 plus sales tax, customs duties and fees | UPS Express: approx. 3-4 working days |
| Vietnam | US$ 150 plus sales tax, customs duties and fees | UPS Express: approx. 4-5 working days |
General information
For extra heavy and bulky products we charge a higher shipping cost contribution. In such cases, we will contact you with a quote of the shipping cost you will have to pay. You can then decide whether you would like to proceed with your order or not.
Except for deliveries to the US, import sales taxes and customs duties arising in the country of destination will be billed separately. Different customs duty rates apply depending on the type of product you order. After we have received your order, we will inform you of the applicable customs duty rate for the chosen products. You can then give us your final confirmation of the order.
All other countries
Please contact us via service@artedona.com if you would like to know the shipping cost to a country not mentioned in our list of destination countries.
Delivery time
Many products are available for immediate shipment. Shipments to both European and overseas destinations can be delivered within two to four working days, subject to customs clearance. However, owing to the exclusive nature of our collection, the delivery times depend on the product concerned. The delivery time for each product is shown on our website. For customized orders, please understand that the delivery time can be longer. We will send you a shipping confirmation by e-mail on the day we ship the products.
We ship our appropriately packaged products primarily with UPS (United Parcel Service). We also ship with DHL to certain countries and upon request.
Gift service
We are happy to gift wrap the items you order and to add a personal greeting card before delivering your present directly to the recipient of your choice. In the shopping bag you can tick the items to be gift wrapped and you can also type in your personal greeting card message. A dash next to an item means that the product cannot be gift wrapped due to its size or original packaging.
Our gift wrapping service is free of charge for up to three items from your order. For further items we will charge EUR 3.00 per gift wrapping (or the equivalent thereof in your currency) incl. VAT if applicable.
Dinnerware sets and drinking glasses cannot always be gift wrapped. This has to do with the original packaging of the manufacturer, the number of pieces ordered and the optimal packaging for a break-proof shipment. Please contact us with any questions you may have.
Returns & exchanges
High quality is a principal hallmark of the goods in our collection. Nevertheless, should you ever be dissatisfied with a product or service, we will endeavor to solve the problem in a straightforward and uncomplicated fashion. As a retail customer you may return unused and undamaged goods to us in accordance with our Terms and Conditions. Custom-made products are the only exception. Please return the products with the original boxes of the respective brand or manufacturer.
We kindly ask you to notify us of your return request by telephone or e-mail. If you are based in the EU, we will send you a DHL Returns Slip by e-mail or by post. For returns from Overseas addresses, we will inform you of the returns procedure applicable for your country.
If you have already paid for the item, you will receive a refund. We will also refund shipping costs that may have been paid for shipments within the EU, to Switzerland and to Norway.
If you have paid by credit card, we will refund the purchase price to your credit card.
In the case of pre-payment, direct debit and bank transfers, we will transfer the money back to your bank account.
Transport and other damages
After receiving your order, please check without delay that all the items listed on the delivery note are included and that nothing has been damaged during transport. Should there be any discrepancies or damaged items in your order, please contact our service team immediately, either via "Contact" on our Internet page or by sending an e-mail to service@artedona.com. You can also phone us directly at +49 (89) 45 69 20-66.
We will replace damaged goods at the earliest possible convenience. We will cover the cost of returning goods and exchanging them.
In very rare cases a package may get damaged during transport. Therefore, please check upon delivery of your order, if the covering box is severely damaged. In this unlikely event please inform us as soon as possible and please keep the damaged box. The damaged box serves as proof to substantiate transport damage claims against the shipper. We will take care of collecting the box and the damaged goods at your address and at our cost.
Login and password
You do not need to login to place an order on our website. We give you the option on our website to create a customer account with your e-mail address and password. With a customer account, you can access your billing and shipping addresses from previous orders so that you do not have to enter such details again.
November 2025
